Returns & Exchanges
Our promise — if something is wrong, we fix it. No questions asked.
Our Return Promise
Return Window
You have 7 days from the date of delivery to request a return or exchange. After 7 days, we are unable to accept returns unless the product is defective.
For damaged or incorrect items, contact us within 24 hours of delivery with a photo of the item and packaging.
What Can Be Returned
- Unused, sealed products in original packaging
- Damaged items received from courier
- Wrong item sent by us
- Products with manufacturing defects
- Items not as described on our website
- Opened or used products (hygiene reasons)
- Products returned after 7 days
- Items without original packaging
- Products damaged by customer misuse
- Skin reactions (we recommend a patch test first)
How to Return — 3 Simple Steps
WhatsApp us at 0301-8004155 with your order details and a clear photo of the item and packaging.
We review your request within 1 hour and confirm whether your return is approved along with return instructions.
We replace the item or issue a refund within 3 to 5 business days of receiving the returned product.
Refunds
Approved refunds are processed within 3 to 5 business days after we receive the returned item. Refunds are issued via the same payment method used for the original order:
- Cash on Delivery orders — refunded via EasyPaisa, JazzCash or Bank Transfer
- EasyPaisa / JazzCash orders — refunded to the same account
- Bank Transfer orders — refunded to the same bank account
We cover return shipping costs for defective or incorrect items. For change-of-mind returns, the customer is responsible for return shipping.
Exchanges
If you would like to exchange a product for a different item of equal or greater value, contact us on WhatsApp within 7 days. We will arrange the exchange subject to product availability.
Exchanges are processed within 2 to 3 business days of receiving the original item back from you.
UK Customers — Consumer Rights Act 2015
If you are ordering from the United Kingdom, you are protected by the Consumer Rights Act 2015. This gives you the right to a full refund within 14 days if goods are faulty, not as described or not fit for purpose. Our 7-day policy is in addition to these statutory rights — your UK legal rights are not affected.
Skin Reactions
We always recommend performing a 24-hour patch test before using any new skincare product. If you experience an adverse reaction, discontinue use immediately and consult a dermatologist.
Skin reactions are not covered by our returns policy as they are a personal response to ingredients rather than a product defect. However, please message us — we will do our best to help you find a more suitable product from our range.