About Us

F. by Fatimah Asad is a premium skincare brand based in Lahore, Pakistan. We sell skincare products including face washes, sunscreens, and scrubs directly to customers through our website at www.fatimahasad.com.

For any questions regarding these terms, you may contact us at:

• WhatsApp: +92 301 800 4155
• Website: www.fatimahasad.com
• Location: Lahore, Pakistan

Website Usage Rules

By accessing this website, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use the website in any way that is unlawful, harmful, or fraudulent
• Attempt to gain unauthorised access to any part of this website or its related systems
• Transmit any unsolicited or unauthorised advertising or promotional material
• Copy, reproduce, or redistribute any content from this website without our written consent
• Use automated tools, bots, or scrapers to extract data from this website
• Post or transmit any content that is abusive, threatening, or defamatory
• Misrepresent your identity or impersonate any person or organisation

We reserve the right to restrict or terminate your access to this website at any time, without notice, if we believe you have violated these terms.

Intellectual Property

All content on this website — including but not limited to the F. by Fatimah Asad brand name, logo, "F." monogram, product names, product images, photography, written content, blog articles, packaging designs, and visual identity — is the exclusive intellectual property of F. by Fatimah Asad.

This includes — but is not limited to — reposting our product images without credit, using our brand name for competing products, and reproducing our blog content without permission.

If you wish to feature our products, brand, or content, please contact us via WhatsApp before doing so.

Product Information & Availability

We make every effort to ensure that product descriptions, ingredient lists, and images on our website are accurate and up to date. However:

• Product images are for illustrative purposes — actual packaging may vary slightly due to label updates or batch variations
• Ingredient formulations may be updated from time to time; the most current ingredient list is always displayed on the product packaging itself
• All skincare products are for external use only unless otherwise stated
• Results may vary between individuals based on skin type, sensitivity, and usage consistency

Product availability is not guaranteed. Items shown on the website may be out of stock or discontinued at any time. We reserve the right to limit quantities or discontinue any product without prior notice.

Pricing & Pricing Errors

All prices displayed on this website are in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless otherwise stated.

• Prices are subject to change at any time without prior notice
• Promotional and discounted prices are only valid for the stated duration
• Bundle deals and special offers cannot be combined unless explicitly stated

Placing an order at an incorrectly listed price does not entitle you to purchase at that price if the error is identified before dispatch.

Orders & Cancellations

By placing an order with F. by Fatimah Asad, you are making an offer to purchase the selected products. All orders are subject to acceptance and product availability.

Order Confirmation does not constitute acceptance — acceptance occurs when your order is dispatched and you receive a dispatch notification.

• You may cancel your order within 12 hours of placing it, provided it has not yet been dispatched
• To cancel, contact us immediately via WhatsApp at +92 301 800 4155
• Once an order has been dispatched, it cannot be cancelled — our Returns Policy will apply instead
• We reserve the right to cancel any order at our discretion, including cases of suspected fraud, incorrect pricing, or stock unavailability

If we cancel your order after payment has been received, a full refund will be issued within 5–7 business days.

Payments

We currently accept the following payment methods:

• Cash on Delivery (COD) — available across Pakistan
• Bank transfer / direct payment — details provided at checkout
• Any additional payment methods listed at checkout at the time of ordering

All transactions are processed securely. F. by Fatimah Asad does not store your financial or payment details on our servers.

Shipping & Delivery

We deliver across Pakistan. Estimated delivery timelines and shipping charges are detailed on our Shipping Policy page.

• Delivery timelines are estimates only — delays may occur due to courier issues, public holidays, or circumstances beyond our control
• F. by Fatimah Asad is not liable for delays caused by third-party courier services
• Risk of loss or damage to products passes to you upon delivery
• If your order arrives damaged, please contact us within 24 hours of receipt with photographic evidence

Returns & Refunds

Our full Returns & Exchange Policy is available on our Returns Policy page. Key points:

• We offer a 7-day return window from the date of delivery for eligible items
• Products must be unused, unsealed, and in original condition to qualify for a return
• Opened or used skincare products cannot be returned for hygiene reasons, unless the product is defective or damaged
• Refunds are processed within 5–7 business days of receiving the returned item
• Return shipping costs are the responsibility of the customer unless the return is due to our error

Limitation of Liability

To the fullest extent permitted by applicable law, F. by Fatimah Asad shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Your use of or inability to use this website or our products
• Any errors, omissions, or inaccuracies in website content
• Unauthorised access to or alteration of your data
• Any third-party content or conduct on or through this website
• Skin reactions arising from failure to perform a patch test or review ingredient information
• Delays or failures in delivery caused by third-party courier services

User-Generated Content

If you submit reviews, photos, testimonials, or any other content to us — via WhatsApp, social media, email, or directly on this website — you grant F. by Fatimah Asad a non-exclusive, royalty-free, perpetual licence to use, reproduce, and publish that content for marketing and promotional purposes.

• We will always credit you unless you request otherwise
• You confirm that any content you share is your own and does not infringe any third-party rights
• We reserve the right to remove any user content that is offensive, misleading, or inappropriate

Third-Party Links

This website may contain links to third-party websites, social media platforms, or courier tracking pages. These links are provided for your convenience only.

F. by Fatimah Asad has no control over the content or availability of third-party websites and accepts no responsibility for them. Accessing third-party links is entirely at your own risk, and we encourage you to review their respective terms and privacy policies.

Changes to Website Content & These Terms

We reserve the right to:

• Update, modify, or remove any content, products, or features on this website at any time without prior notice
• Revise these Terms & Conditions at any time — the updated version will be published on this page with a revised date
• Discontinue the website temporarily or permanently for maintenance, upgrades, or any other reason

Your continued use of this website after any changes to these Terms constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.